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Passage 2

To: Jeffrey Burns, President

From: Mark Spencer, Vice President Operations

Subject: Outsource Reprographic Services

MXX Service has developed a first-rate reputation for providing business travelers with the hoteling services. Over the past three years, our sales have increased approximately 23 percent.

The increased volume of business and the complexity of that business in the reprographic area are both a positive and negative for us. It is positive because we generate more income form work. The equipment is expensive. The negative is that the customers require equipment that has many more options than our current equipment. Also, our equipment sometimes breaks down, and delays may dissatisfy our customers. Our current staff are very effective but they are not trained repair technician.

I would suggest that we contact with an outside provider to supply our facility with the reprographics equipment we need. We could lease their equipment on a monthly or yearly basis. This contact could also include hiring a person to work on-site at MXX Services to train our current personnel on the new equipment, serve as a repair technician, and do daily reprographics work. This would help increase productivity and efficiency.

I recommend that we do so as soon as possible, which benefits everyone. Please contact me if you have questions about the proposal.

1. ________ may prevent MXX Services from meeting the customers' needs.

A. The lack of money to repair the equipment

B. The lack of staff in the reprographics department

C. The insufficient option for reprographics

D. The poor ability of the staff

2. What does Mark spencer suggest to solve the problem?

A. He suggests that they lease advanced equipment from outside.

B. He suggests that they repair the current equipment.

C. He suggests that they hire a technician to replace the current staff.

D. He suggests that they invest money to purchase new equipment.

3. How to make the staff more efficient?

A. By providing courses for them.

B. By hiring professional repair technicians.

C. By training them on the new equipment and repairing the old one.

D. By increasing their salary.

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